OneSMCOE Internal Events Calendar
- Calendar of upcoming professional development opportunities and virtual meetings for SMCOE staff
Technology Support and Guidelines
- Dial 650.802.5500
- Following the prompt, enter your extension number
- Following the prompt, enter your password and #
- Follow the prompts to perform voicemail tasks (change message, get messages, delete messages, etc.)
To manage your phone while working remotely, please note the following recommendations:
- If you have already transferred your SMCOE desk phone to your personal home or cell phone from your desk phone, please know that none of your calls will go to your SMCOE voicemail. All of your calls will go to the phone number you used for the forward. If you do not answer, the calls will go to your personal voicemail. If you have forwarded your calls in this way, please ensure your home or cell phone voicemail greeting is professional.
- The recommended way to transfer your phone calls is through the Shoretel/Mitel client, which is installed on all staff desktops and laptops. If you are able to reach your desktop or laptop via a GoToMyPC connection, you can follow the instructions attached to forward your desk phone to your personal home or cell phone. However, using this method, you are not turning off your voicemail service on your SMCOE phone. If you are unable to answer your personal home or cell phone, you can call in to your SMCOE voicemail service for any calls you may have missed.
- If you do not have access to your desktop or laptop via GoToMyPC and, thus cannot use the Shoretel/Mitel client, please send an email to email@example.com. Give us your name, your SMCOE phone number (the entire number) and the phone number to which you wish to have your phone forwarded. Please include the area code for the number to which you want us to forward your phone, even if it is in the 650 area code. IT will forward your phone for you. You will receive an email back from us when it is done. Your SMCOE voicemail will still be active.
Regardless of how you forward your desk phone, once your phone is forwarded to your personal home or cell phone, please remember to answer your phone in a professional manner.
If you choose not to forward your SMCOE desk phone, please set your status to Out of Office, and leave a voicemail message to indicate you are working remotely. You can call in to 802-5500 and follow the prompts to periodically retrieve your voicemails.
- Using Zoom for Staff Meetings and Collaborations
- Zoom Training Guide (Word .docx file)
- How to Set Up an Alternative Host for a Zoom Meeting (PDF)
- Zoom Virtual Backgrounds (.zip file containing five JPEG backgrounds)
- How to Avoid ZoomBombing
Things to Know
- Take breaks from watching, reading, or listening to news stories, including social media. Hearing about the pandemic repeatedly can be upsetting.
- Take care of your body. Take deep breaths, stretch, or meditate. Try to eat healthy, well-balanced meals, exercise regularly, get plenty of sleep, and avoid alcohol and drugs.
- Make time to unwind. Try to do some other activities you enjoy.
- Connect with others. Talk with people you trust about your concerns and how you are feeling.
- Mental Health Shelter in Place Resources: The San Mateo County Office of Education has created a Google Document listing mental health resources in San Mateo County. Please check the document regularly for updates.
- Coping with Stress During Infectious Disease Outbreaks: The County of Los Angeles Public Health and Los Angeles County Department of Mental Health created a resource sheet on how to cope with emotional distress.
- Stress and Coping during the COVID-19 Pandemic: The Centers for Disease Control and Prevention (CDC) share tips for managing anxiety and stress during the COVID-19 pandemic.
- Helping Children Cope During Emergencies: The CDC shares information for caring for children in a disaster or emergency.
- Taking Care of Your Emotional Health: Learn how to take care of your emotional health with tips shared by the CDC.
School Meal Locations: Second Harvest Silicon Valley manages a Google Document that lists school food locations in San Mateo and Santa Clara counties. Please check the document regularly for updates.
Emergency Food Information: If anyone is in need of food, they should call the Second Harvest Food Bank's Food Connection Hotline (in any language) at 800-984-3663 to get connected to a nearby distribution.
Farmers Markets: Several farmer's markets remain open and most accept EBT. The Pacific Coast Farmers' Markets maintains a list of open markets throughout the Bay Area, including a list of San Mateo locations.